Delivery & Returns

Delivery Terms and Conditions

Standard delivery is within five working days from the day of placing the order although we will endeavour to deliver your order within 24 hours. For next day delivery orders need to be received by 11am.

Free delivery on all orders with a value over £50 for UK mainland destinations.

Orders below £50 value carriage will be charged at £12.95 per consignment (a case of 12 maximum).

Exchange or Return

For all orders placed, you have the unconditional right to return goods bought at Luva York (excluding postage and packing) within 30 days of delivery.  Return the item(s) to the address shown below.  The contract will be cancelled and your credit or debit card originally used for the payment will be refunded within 30 days of notification from the customer.  Should the goods show signs of use or damage on return, we reserve the right to claim for compensation.

Damage in Transit

Should your goods have been damaged in transit, please use your right to exchange or return your order.  Please make sure to return the goods in the same condition as when you received them. Try to use the original packaging as far as possible.